Your Chinese supplier sent goods that don't match the samples, fail quality standards, or simply aren't what you ordered — and they're refusing to fix it. Chinese law gives you clear rights. We enforce them.
Under the PRC Civil Code and Chinese Contract Law (合同法), a seller must deliver goods that conform to the agreed specifications, quality standards, and samples. When they fail to do so, you have the legal right to:
See our China supplier recovery guide for a complete explanation of the legal process from evidence gathering to enforcement.
The challenge: Chinese suppliers know that international buyers face high barriers to enforcing these rights. A formal legal demand from a licensed PRC attorney changes that calculation immediately.
German auto parts distributor received 5 containers failing quality certification. Supplier refused refund, claiming buyer's inspection was flawed. Shanghai arbitration (SHIAC) ruled in our favor in 73 days. Full refund plus legal costs recovered.
No third-party inspection? We can advise on arranging one — even after goods have been received.
We review your purchase documents, specifications, and defect evidence. We identify the strongest legal angles and advise on any additional evidence gathering needed.
We issue a demand letter in Mandarin, signed by a licensed PRC attorney, citing the specific contract clauses and legal provisions the supplier has violated. This alone resolves the majority of cases.
If the supplier negotiates, we push for full refund plus your inspection costs and any consequential losses. If they refuse, we file in CIETAC or SHIAC arbitration — where the evidence of defective goods is decisive.
Once a settlement is reached or an award is issued, we ensure payment is made and transferred to you internationally.
Tell us what you ordered, what arrived, and what the supplier said. We'll assess your claim and outline your options within 24 hours.
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